Bane Staffing looking to hire a full-time Plumbing Dispatcher for our locally owned client, to provide excellent customer service by evaluating customer calls and matching the right technician to every job.
- Do you enjoy helping others?
- Would you like to work with a supportive team of people?
- Are you looking to work in an engaging environment where you can learn and grow?
If so, please read on!
This plumbing dispatch position earns a competitive wage of $18-20/ per hour with a Booked outbound call bonus. We also provide excellent benefits including health insurance, a 401(k) plan with a company match, paid vacation, paid personal time (PTO), and paid holidays at hire on with client.
Our clients employees are the lifeblood of their company! They invest in their success by ensuring they are up-to-date on building codes, property design, and construction, and how local climate affects each job differently. They are a family-based company, so they thrive on working as a team to accomplish a common goal of servicing our great community.
A DAY IN THE LIFE OF A PLUMBING DISPATCHER
As a Plumbing Dispatcher, you establish customer rapport and encourage repeat business. Our customers look to us to solve their plumbing issues and you are the first part of the process! As you answer calls, you listen to what each client requests and ensure they get the help they need. This includes prioritizing the most urgent and profitable calls and then dispatching the correct technician to each job. You relay accurate information to technicians, ensuring proficient, quality customer experiences. You also manage the whereabouts and needs of every technician in the field and update customers throughout the day. Keeping everything organized, you record the results of each service call and create report summaries for senior management. As needed, you participate in training to boost sales. You enjoy meeting new people, helping technicians, and keeping customers happy!
QUALIFICATIONS FOR A DISPATCHER
- 5+ years dispatching experience a must!
- Experience with plumbing dispatching a bonus!
- Customer service skills or experience
- IT competent, a good typist, and proficient with phone systems
- Must have a clean background and pass a drug screen
Are you highly organized with exceptional follow-through abilities? Do you have strong verbal and written communication skills? Can you build trust, diffuse conflict, and hold others accountable? Are you someone that can function well in a fast-paced, goal-driven environment? Do you have a competitive and positive attitude? If yes, you might just be perfect for this customer service position!
WORK SCHEDULE FOR A DISPATCHER
Ensuring a good work-life balance, this dispatch position is full-time and typically works from 8 AM to 5 PM on weekdays. No weekends!
We are a drug free workplace!